Cancellation Policy

At Lumpys.shop, we understand that circumstances may arise where you need to cancel your order. We aim to make the cancellation process as seamless as possible while ensuring clarity and fairness to all our customers. Please read our cancellation policy carefully before initiating a cancellation request.

Order Cancellation

Standard Orders: You may cancel your order within 24 hours of placing it without incurring any cancellation fees. To cancel your order, please contact our Customer Support team at contact@Lumpys.shop with your order details, including the order number and reason for cancellation.

Custom Orders: For customized or made-to-order items, cancellation requests must be made within 24 hours of placing the order. After this time frame, custom orders are considered final and cannot be cancelled or modified.

Cancellation Fees

Standard Orders: Orders cancelled within 24 hours of placement incur no cancellation fees.

Late Cancellations: Orders cancelled after 24 hours of placement may be subject to a cancellation fee. The cancellation fee will be determined based on the order's processing status and any expenses incurred up to the point of cancellation.

Refund Process

Cancelled Orders: If your order is eligible for cancellation and you have not been charged, no refund will be necessary. If payment has been processed, we will initiate a refund to your original payment method within [number] business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's processing times.

Exceptions

Out-of-Stock Items: In rare cases where an item becomes out of stock after your order has been placed, we reserve the right to cancel the order and provide a full refund.

Force Majeure: Lumpys.shop reserves the right to cancel orders due to unforeseen circumstances beyond our control, such as natural disasters, supplier issues, or other force majeure events. In such cases, affected customers will be promptly notified, and refunds will be issued accordingly.

Contact Us

If you have any questions or concerns about our cancellation policy, please don't hesitate to contact our Customer Support team at contact@Lumpys.shop. We're here to assist you and ensure your shopping experience with Lumpys.shop is hassle-free and enjoyable.